Frequently Asked Questions
How does Tenrat's tenant verification work?
Tenrat uses AI-powered risk assessment combined with identity verification and our tenant review database. Property owners invite prospective tenants to complete verification, and we provide instant risk scores and detailed reports.
Which countries and documents are supported?
We support 234+ countries and territories worldwide. We can verify passports, national ID cards, driver licenses, and residence permits from virtually every country.
View the complete list here.
How much does Tenrat cost?
We offer flexible pricing: $100/month (monthly), $70/month (3-month plan), $60/month (6-month plan), or $50/month (annual plan). All plans include unlimited tenant screenings with no setup fees.
Can multiple agents share one account?
Each agent must have their own separate account. Sharing account access among multiple users requires explicit approval from our management team. Contact us to discuss multi-user arrangements for your organization.
How do you protect tenant privacy?
Tenant data is only visible to authorized property owners/agents during active rental periods plus 2 weeks after lease end. We never make tenant information publicly accessible and use end-to-end encryption for all data.
Read our Privacy Policy.
What happens if fraudulent reviews are detected?
Our anti-fraud system automatically detects violations, and we may request proof of rental transactions. Accounts with false reviews are immediately blocked and service is terminated without refund. We maintain zero tolerance for fraudulent activity.
