Privacy Policy

How Our Platform Works

Tenrat operates on a secure, invitation-based verification system designed to protect both property owners and tenants while maintaining strict privacy controls.

Verification Process

Property owners and rental agents share verification access with prospective tenants, allowing them to complete the screening process for each new rental application. Once a rental agreement is signed, the property owner or agent marks the contract as active in our system.

Data Visibility and Access

We maintain strict controls over who can access tenant information and when:

Limited Visibility Period: Tenants appear in the property owner's or agent's system only during the active rental period plus 2 weeks after the lease ends
No Public Access: Tenant ratings, history, and personal data are never publicly accessible
Verified Access Only: Tenants cannot view other tenants' ratings or data without proper verification through a property owner or agent invitation
Controlled Database: Our tenant review database is only accessible to verified property owners and rental agents for legitimate screening purposes

Property Owner and Agent Responsibilities

Data Protection Obligations

By using Tenrat, property owners and rental agents agree to:

Never share tenant data with unauthorized third parties
Maintain secure access to their Tenrat account credentials
Use tenant information solely for legitimate rental screening and property management purposes
Report any suspected data breaches immediately to our support team

Property owners and rental agents are legally responsible for any unauthorized disclosure of tenant data obtained through our platform.

Data Collection and Use

We collect and process personal information only as necessary to provide our tenant screening services:

Identity Verification: Name, contact information, and government-issued ID for identity confirmation
Financial Information: Income verification and credit-related data for risk assessment (if asked)
Rental History: Previous landlord reviews and rental performance records
Behavioral Data: Patterns and indicators used by our AI risk assessment system

Data Security

We implement industry-standard security measures to protect all personal information:

End-to-end encryption for all data transmission
Secure cloud storage with multiple backup systems
Access logging and monitoring for all system interactions
Two-factor authentication for all user accounts

Your Rights

As a platform user, you have the following rights regarding your personal data:

Access: Request a copy of all personal data we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal data (subject to legal retention requirements)
Portability: Request your data in a machine-readable format for transfer to another service
Objection: Object to certain types of data processing

Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy:

Active tenant data: During rental period plus 2 weeks
Rental history and reviews: Up to 7 years for legitimate screening purposes
Account information: Until account deletion is requested
Legal compliance data: As required by applicable laws and regulations

Third-Party Sharing

We do not sell, rent, or share personal information with third parties except in the following limited circumstances:

Service Providers: Trusted partners who help us operate our platform (payment processors, cloud hosting, etc.)
Legal Requirements: When required by law, court order, or to protect our legal rights
Business Transfers: In the event of a merger, acquisition, or sale of assets (with continued privacy protection)

Important Note

Property owners and rental agents using our platform are strictly prohibited from sharing tenant data with unauthorized parties. Any violation of this policy may result in account termination and legal action.

International Users

Our services are available internationally, and we comply with applicable data protection laws including GDPR, CCPA, and other regional privacy regulations. Data may be processed in the United States and other countries where our service providers operate.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify users of any material changes by email and by posting the updated policy on our website with a new "Last Updated" date.